FAQs
Q: Who is GREENLANE UNIVERSAL SDN BHD?
A: GREENLANE UNIVERSAL SDN BHD (202601006560 (1668658-V)) is an established company based in Masai, Johor, Malaysia.
Q: What are your main business activities?
A: We operate in three main areas: (1) Management consultancy and advisory services, including trade facilitation, procurement, settlement coordination, and acting as an intermediary between buyers and overseas suppliers; (2) Wholesale, import, export, distribution, and trading of a variety of goods including household and lifestyle products, industrial and construction materials, and medical and laboratory equipment; (3) Wholesale, import, export, distribution, and trading of electrical and electronic goods, components, devices, and related accessories.
Q: What products do you supply?
A: We engage in wholesale, import, export, distribution, and trading of a wide variety of goods including household and lifestyle products, industrial and construction materials, medical and laboratory equipment, as well as electrical and electronic goods, components, devices, and related accessories. We also provide management consultancy and advisory services, including trade facilitation, procurement, settlement coordination, and acting as an intermediary between buyers and overseas suppliers. Please visit our Products page to view our current catalog.
Q: What is your minimum order quantity (MOQ)?
A: Our minimum order quantity varies depending on the product category and type. For household and lifestyle products, electrical and electronic goods, and general trading items, MOQ requirements are negotiable and typically based on product specifications and sourcing arrangements. For industrial and construction materials, as well as medical and laboratory equipment, MOQ may vary depending on availability and import requirements. We offer competitive pricing for bulk purchases and can facilitate sourcing from overseas suppliers. For specific MOQ details and custom requirements, please contact us directly, and we will be happy to assist you with a customized solution.
Q: Do you offer wholesale pricing?
A: Yes, we specialize in wholesale pricing for businesses and bulk purchasers. Our pricing structure is designed to be competitive and affordable for industrial and commercial applications. The more you order, the better the pricing we can offer. We also provide volume discounts for repeat customers and long-term contracts. Contact us for a customized quote based on your order quantity and requirements.
Q: What are your payment terms?
A: Payment terms are negotiable based on order volume and customer relationship. We accept various payment methods including bank transfer and cash. For new customers, payment may be required before delivery. Established customers may qualify for credit terms. Please contact us to discuss payment options suitable for your business needs.
Q: Do you provide delivery service?
A: Yes, delivery can be arranged depending on the order and destination. Delivery timelines and charges vary by location and order size. Please reach out via our Contact Us page for delivery arrangements and a quotation.
Q: What areas do you serve?
A: We serve customers throughout Malaysia. Our main service areas include Johor (where we are based), Kuala Lumpur, Selangor, and surrounding regions. We can arrange delivery to other states as well. Contact us to confirm delivery availability to your location.
Q: How can I place an order?
A: You can place an order by contacting us directly through our contact form or by visiting our facility. You can browse our product catalog online and contact us with your order requirements. Our team will assist you with product selection, sourcing from overseas suppliers, pricing, and order processing. For large-scale orders, import/export arrangements, or if you require our management consultancy and advisory services for trade facilitation, procurement, or settlement coordination, we recommend scheduling a consultation to discuss your specific needs.
Q: Can I visit your facility or showroom?
A: Yes, you are welcome to visit our facility. We are located at NO 1203, JALAN PERMAS 11, BANDAR BARU PERMAS JAYA, 81750 MASAI JOHOR MALAYSIA. We recommend contacting us ahead to schedule a visit so we can ensure someone is available to assist you. For product viewing, import/export consultations, or discussions about our management consultancy and advisory services, advance booking is recommended to allow our team to prepare and provide detailed information tailored to your needs.
Q: Do you supply to businesses only, or also to individual customers?
A: We primarily focus on B2B (business-to-business) transactions, supplying to retailers, distributors, manufacturers, industrial companies, medical facilities, construction companies, and businesses requiring wholesale goods, electrical and electronic products, or our trade facilitation and procurement services. While we welcome inquiries from all customers, our pricing structure and product range are optimized for bulk orders and commercial applications. For individual customers with specific needs, please contact us to discuss availability and pricing.
Q: How long does it take to process an order?
A: Order processing time depends on product availability, order size, and whether items need to be imported from overseas suppliers. For standard products in stock, orders are typically processed within 1-2 business days. For imported goods, electrical and electronic products, medical equipment, and bulk orders, processing may take longer depending on sourcing, import clearance, and shipping arrangements. We will provide you with an estimated delivery timeline when you place your order. For orders requiring our trade facilitation and settlement coordination services, additional time may be required for documentation and logistics arrangements.
Q: What if I need products that are not listed in your catalog?
A: We continuously expand our product range across household and lifestyle products, industrial and construction materials, medical and laboratory equipment, and electrical and electronic goods. If you need specific products that are not currently in our catalog, please contact us with your requirements. As an intermediary between buyers and overseas suppliers, we can source products for you, facilitate procurement, coordinate settlements, and add items to our inventory based on demand and feasibility. We specialize in trade facilitation and sourcing a wide variety of goods.
Q: Do you provide management consultancy and advisory services?
A: Yes, we provide comprehensive management consultancy and advisory services including trade facilitation, procurement coordination, settlement coordination, and acting as an intermediary between buyers and overseas suppliers. Our services help businesses streamline their import/export processes, manage procurement efficiently, coordinate payment settlements, and connect with reliable overseas suppliers. Please contact us to discuss your specific consultancy needs and we will provide you with detailed information and customized solutions.
Q: Do you handle import and export services?
A: Yes, we engage in import and export activities as part of our wholesale trading business. We import goods from overseas suppliers and export to various markets. Our services include handling import/export documentation, customs clearance coordination, logistics arrangements, and trade facilitation. We act as an intermediary between buyers and overseas suppliers, making international trade more accessible and efficient. Please contact us to discuss your import/export requirements.
Q: Can you source products from overseas suppliers?
A: Yes, as an intermediary between buyers and overseas suppliers, we specialize in sourcing products from international markets. Whether you need household and lifestyle products, industrial and construction materials, medical and laboratory equipment, or electrical and electronic goods, we can connect you with reliable overseas suppliers. Our trade facilitation services include supplier identification, negotiation, quality assurance, procurement coordination, and settlement arrangements. Please contact us with your sourcing requirements, including product specifications, quantities, and target markets, and we will provide you with a customized solution and quote.
Q: What quality standards do your products meet?
A: Our products meet industry standards and specifications relevant to their respective categories. Household and lifestyle products, industrial and construction materials, medical and laboratory equipment, and electrical and electronic goods all come with appropriate manufacturer specifications and certifications. We ensure that all products meet the required quality standards for their intended use. For imported goods, we work with our overseas suppliers to verify quality compliance. For specific certifications or quality documentation, please contact us with your requirements.